Manager- Learner Experience & Program Operations- Study Abroad

Manager – Learner Experience & Program Operations Role Overview We are looking for an execution-oriented Manager to lead learner support operations, manage a team of approximately 10 members, handle critical escalations, and drive key program funnels within the Study Abroad business. Key Responsibilities - Lead and manage the team responsible for learner tickets, escalations, and overall service delivery. - Own key operational metrics including CSAT, ticket reopen rate, response time, resolutio…