Contact Center / CX Technology Specialist

We are seeking an experienced Contact Center / CX Technology Specialist with deep expertise in Genesys implementation and administration and exposure to modern AI-enabled contact center platforms such as Cresta and Decagon . The ideal candidate will play a critical role in designing, implementing, supporting, and optimizing customer experience (CX) technologies that drive operational efficiency, agent productivity, and customer satisfaction. This role requires a blend of technical expertise, co…