Google CCAI Expert

Key Responsibilities Maintain and evolve event-driven contact center services built on CCAI and Google Cloud Platform that process real-time customer interactions and deliver contextual insights, recommendations, or guidance to agent-facing applications during live engagements. Design and implement GenAI solution architectures using enterprise-approved LLMs and cloud platforms Define reference architectures for GenAI components (LLMs, vector stores, APIs, orchestration layers) Required Skills &…