Conversation Designer – Google CCAI / Dialogflow CX

Role: Conversation Designer – Google CCAI / Dialogflow CX (Contract W2) Location: Hybrid ( Infosys Hub in USA) Role Overview We are seeking a skilled Conversation Designer with hands-on expertise in designing and optimizing IVR call flows using Google CCAI (Dialogflow CX / Google CES) . The ideal candidate will combine strong technical knowledge with a human-centered design mindset to create seamless, intuitive, and effective caller experiences. Key Responsibilities Design, develop, and optimiz…