FBS Customer Care Representative

- Non-voice support team for US Property & Casualty Insurance - Handles customer and agent inquiries through chat and back-office alert processing - Does not handle phone or voice interactions - Assists with moderately complex insurance issues - Delivers exceptional service while ensuring compliance with legal requirements - Communicates via chat while navigating multiple internal systems - Receives and responds to inquiries on insurance matters - Interacts with customers, agents, and others to…