IT Technician II

Position Title: IT Technician II General Description A Level 2 IT Technician serves as the primary escalation point for unresolved technical issues. They are responsible for diagnosing complex hardware/software problems, managing user accounts, configuring network infrastructure, and mentoring junior technicians. This role bridges standard helpdesk tasks and advanced systems administration. Responsibilities Complex Troubleshooting: Handle escalated, unresolved tickets from Tier 1 support. Resol…