Helpdesk Tech Lead
Param Consulting Services, Inc.
- Location
- US
- Type
- Full-time
- Salary
- 81867.52 - 81867.52
- Posted
- June 30, 2026
Description
Helpdesk Tech Lead provides technical support to end users by troubleshooting hardware, software, and network issues while assisting Level 1 technicians with escalated cases. The role is responsible for installing and maintaining IT equipment, managing help desk tickets, supporting Microsoft 365, Active Directory, VPN, Wi-Fi, and Jira administration, and ensuring reliable system performance through effective problem resolution and customer-focused service.