Salesforce Service Cloud AMS Tech Lead

Job Role: Salesforce Service Cloud AMS Tech Lead Location: Banton Harbor, MI(5 days Onsite) Long Term Contract Key Responsibilities Lead the triage, root-cause analysis, and resolution of complex Tier 2/3 Service Cloud issues (Omni-Channel, Case Management, Knowledge, Routing Rules, and Integrations). Monitor system performance, Apex limits, error logs, and data integrity to proactively prevent business disruption. Design and deploy minor enhancements, bug fixes, and configuration updates using…