Workforce Management Analyst | 4 to 6 years | Bengaluru
capgemini
- Location
- UK
- Type
- Full-time
- Schedule
- full_time
- Posted
- March 11, 2026
Description
Job Description Conduct real-time analysis of all metrics for multiple Lines of Business - Forecast Variances, Service level targets, AHT target variances, Occupancy targets, Staffing requirements etc. Proactively communicate with operational leads and resolving the WFM related queries. Performing the headcount reconciliation and maintain a repository for historical data. Creating the IVR and activating / deactivating the IVR whenever application issues / resolved. Manage fulfilment of roles in…