Quality Analyst Lead | 6 to 9 years | Mumbai & Bengaluru

Job Description Ensure that business needs are satisfied through the formulation, development, implementation and delivery of solutions in response to Group IT GS requirements. Manage the overall team plan, structure, schedule and staffing requirements for the programs under scope. Manage the quality projects and in conjunction with service owners, identify and drive continuous service improvement opportunities to enhance Support Management practices Monitor Quality of desk operations and drive…