Principal Software Engineer- Contact Center Platform

Job Description: Principal Software Engineer- Contact Center Platform Note: Fidelity will not provide sponsorship for this role. The Role The Enterprise Contact Center Technology team is seeking a Principal Software Engineer to help design and build our next-generation, omni-channel contact center platform. This platform is built on open-source technologies and minimizes reliance on commercial software, enabling flexibility, scalability, and innovation across our contact center ecosystem. In th…