German Language Expert-Account
Capgemini
- Location
- Mumbai, Maharashtra
- Type
- Full-time
- Schedule
- full_time
- Posted
- May 1, 2026
Description
Job Description Your Role Total Expeience2-4 Years Location:Mumbai, Pune, Bangalore, Hyderabad, Gurugram Handle German user issues received via call, email, or chat and create ITSM/ServiceNow tickets. Gather complete information, prioritize incidents , and assign severity based on criticality. Provide SOPbased L1 resolution for incidents and service requests. Dispatch tickets to L2/L3 teams for issues beyond L1 scope. Maintain clear communication with endusers throughout the request/incident li…