Next Gen Contact Center Strategist

We are hiring a senior Contact Center Transformation Leader to define and drive the next‑generation strategy for a multi‑country Genesys‑based Contact Center estate. This is not a developer role — it is a strategic, architecture‑led, CX transformation role working directly with the Group Contact Center Head. What This Role Will Own: Lead the end‑to‑end strategy for modernizing Genesys across Singapore, Hong Kong, Malaysia, India, and the new expansion into Thailand Define the future-state CC ar…