FBS Customer Experience Product Manager
Capgemini
- Location
- Hyderabad, Telangana
- Type
- Full-time
- Contract
- permanent
- Schedule
- full_time
- Posted
- April 25, 2026
Description
The CAS (Customer Agent Solutions) Digital Service Operations team manages the E2E digital service operations for all digital channels. The team collaborates with multiple cross functional teams and bridges the gap between strategic goals and daily execution by day-to-day management of performance monitoring, defect management, optimization testing, infra and capabilities functions to ensure operations delivers on its daily/weekly/monthly handling objectives. Works as liaison between product an…