ServiceNow Business Analysis
Capgemini
- Location
- Hyderabad, Telangana
- Type
- Full-time
- Schedule
- full_time
- Posted
- March 13, 2026
Description
Job Description Your Role Analyze current ITSM/ITOM processes, identify improvement areas, and gather enhancement requirements through stakeholder workshops and customer engagement. Define and document target-state processes and functional specifications aligned with ServiceNow modules like Collaborate with cross-functional teams (onshore/offshore), lead customer focus groups, and apply Agile/Scrum methodologies throughout the project lifecycle. Develop test strategies, participate in testing p…