Senior Machine Learning Engineer

About the Role The NOVA AI team builds the platform and AI that powers world-class support across mobile, web, and voice at global scale. We are now hiring a Senior ML Engineer to build and scale an autonomous support agent that resolves customer issues end-to-end. You'll push the state of the art in GenAI for customer service-LLM orchestration, evaluation, safety guardrails, multilingual support-while holding a very high bar for reliability and cost efficiency. We are still at an early stage a…