NICE CXone Engineer

Capgemini is looking for experienced NICE CXone professionals with strong expertise in call flow design, Studio scripting, and NLU integrations. The ideal candidate should have a solid understanding of telephony protocols, omnichannel contact center solutions, and automation capabilities across the NICE CXone ecosystem. Experience : 4years to 8 years Key Responsibilities : Design and implement call flows using NICE CXone Studio , including ACD, IVR, WEM, and QM components Develop and enhance sk…